Google review reply templates for restaurants (5, 4, 3, 2 and 1 star)
Short, ready-to-adapt replies for every kind of restaurant review – and the details to change so they don't sound like a template.
Templates save time, but guests notice copy-paste replies. Use these as a starting point and always change the parts in [brackets]: the dish, the person, the occasion. That's what makes a reply feel human.
5 stars
Thank you, [name]! So happy the [dish] made your [occasion] special – I'll pass your kind words on to [staff name] and the kitchen. See you next time!
4 stars
Thanks for the lovely review, [name]. Glad you enjoyed the [dish]! You mentioned [small issue] – thank you for telling us, we're already looking at it. Hope to welcome you back soon.
3 stars
Thank you for your honest feedback, [name]. I'm glad the [positive point] was good, and sorry that [issue] let the evening down. We've [concrete action]. I'd love the chance to show you a better visit.
2 stars
[Name], I'm sorry – [issue] is not the experience we want for anyone. I've shared this with the team and we've [concrete action]. If you're willing, write to us at [email] so I can make it right personally.
1 star
[Name], thank you for taking the time to tell us. I'm truly sorry about [issue]. This isn't our standard, and I'd like to understand exactly what happened – please contact me at [email or phone]. [Your name], [role].
Three rules for every reply
- Reply within 24–48 hours. Future guests read your replies as much as the reviews.
- Never argue in public. Thank, apologise for the experience, take the details offline.
- Health and allergy complaints: don't admit fault and don't deny it either – show concern and ask them to contact you directly.
More detail in our guide on how to reply to negative restaurant reviews.
ReviewChef drafts replies like these for you: select a review on Google or Tripadvisor, right-click, and get 3 personal replies in the guest's language – written by AI on your own computer.